Refund policy

We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

Returns

You have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition you received it
  • The item must be in its original packaging
  • Proof of purchase (order number or receipt) is required

Certain items may be non-returnable for hygiene or safety reasons unless defective.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original method of payment
  • Refund processing time may vary depending on your bank or payment provider

Shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange for the same item, please contact us first.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service, as we are not responsible for lost return packages

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

How to Start a Return

To initiate a return or refund, please contact us at:

Sawyer Parker Products
📍 1810 East Adams Drive, Maitland, Florida 32751, United States
📧 sawyerparker82@gmail.com